Passed my exams and got my degree with second class honours. So that is great to have. But thinking it’s time to ask for more development in the job, or get out.
Job is OK, but the 2 days of development are starting to get eaten into by the helpdesk stuff. About 50% of the days there have been pretty shit as a result. And working in the evenings on .NET and C# is not really feasible. A lot of things are frustrating about the company.
The managed services company is heavy on middle managers, who seem underskilled. They tend to micromanage when it doesn’t matter, and then give lacking instructions at the initial step. There’s a large skill deficit at my level and the middle level. It’s only made up by the instant messaging service we have.
The other 3 days I’m struggling to enjoy. There isn’t enough work or space for 3 people, which means you have to look busy, which is exhausting. The architect’s firm contracts for a certain number of hours, and I have to be there to make them up, even if there isn’t much to do in that office. So instead I end up doing remote work for other clients with their IT partner breathing down my neck, and my middle managers hounding me. It’s not pleasant.
Like most sysadmin/helpdesk jobs covering multiple sites, there are a lot of plates to keep spinning. What’s most depressing about IT support jobs is the lack of control you have over your work. You don’t really get a say in any of it. And I don’t think helpdesks are a “route” to anywhere better. Either you leave or you stay and take salary increments.
You always have to be watching your back as well. Said middle managers act pleasant and friendly – but have no problem assigning work that is outside of your control and making the lack of success your problem. Like delivery of a server router that hinges on a logistics company. Because it’s so political, you have to keep your nose clean. We all share the same helpdesk accounts, so there’s no real metric for tracking our performance. Just our political status.
The core of the company is around a religious group. They are very into it: I read a performance review that stated the middle manager was working “for the glory of God and [company name]”. The same dude intentionally misled a co-worker into working a 13-hour Saturday, knowing he would only be paid his normal hours.
I’m in a weird position too – more junior than my co-worker at my level, but paid more. So he resents that I think. He’s realistic about the job and the company, but I think he’s tied to the job financially.
I don’t want to be in that position of knowing this is a shitty deal in a job, but not being able to leave. At least, not long term. Once you get brainfucked hard by a company, you learn to be more mercenary. You can see past the corporate veil better.
The Hygogg and MG Ball arrived this week. Started building them.